Community
Community guidelines
Atelier is a marketplace built on trust between independent artists and the clients who support them. These guidelines define the behavior we expect from everyone in our community.
Respect every person
Treat artists, clients, and staff with kindness and dignity. Discrimination, harassment, or hate speech of any kind is not tolerated and may result in immediate removal from Atelier.
Communicate honestly
Provide accurate information when booking and listing services. Be transparent about pricing, availability, and expectations. Misrepresentation undermines trust for everyone.
Prioritize safety & hygiene
Artists must maintain a clean, safe workspace and follow all licensing and health regulations. Clients should arrive sober and respectful of the artist's space and time.
Honor your commitments
Clients: show up on time or cancel with reasonable notice. Artists: deliver the services you promised at the agreed time. No-shows and last-minute cancellations harm the marketplace.
Leave fair, honest reviews
Reviews should reflect genuine experiences. Never post fraudulent, retaliatory, or misleading feedback. Both clients and artists rely on honest reviews to build trust.
Report concerns promptly
If you experience or witness unsafe, disrespectful, or fraudulent behavior, report it through Contact Support. Atelier reviews every report and takes appropriate action.
What happens when guidelines are broken
We investigate every report. Depending on severity, we may issue a warning, remove content, suspend a profile, or permanently ban a user from the platform. Serious or illegal conduct is reported to the appropriate authorities.
Have a concern? Visit our Contact Support page to reach our team.