Legal
Privacy policy
Last updated: September 2026
Information we collect
When you create a profile, book an appointment, or contact support, we collect the details you provide — your name, email, phone number, and any booking notes. Artists also share their city, specialty, portfolio photos, and service menu. We collect payment information through Stripe, which is processed securely and never stored on our servers.
How we use your information
We use your data to facilitate bookings, send appointment reminders, process payments, and provide customer support. We may use your email to send important updates about your account or changes to our policies. We never sell your personal information to third parties.
Sharing with artists and clients
When you book an appointment, your name, contact details, and booking notes are shared with the artist so they can prepare for and deliver your service. Artists' profile information is displayed publicly to help clients discover and book them.
Payment processing
All payments are processed through Stripe. Atelier does not store your full card number or banking details. Stripe handles all payment security and fraud prevention in accordance with PCI-DSS standards. A flat $5 platform fee is retained from each booking.
Data retention
We retain your profile and booking records for as long as your account is active. You may request deletion of your profile at any time through the Contact Support page. Booking records are kept for accounting and dispute resolution purposes as required by law.
Cookies & analytics
We use essential cookies to keep you signed in and analytics to understand how the platform is used. We do not use your data for cross-site advertising or share it with advertising networks.
Your rights
You can access, correct, or delete your personal information at any time. Artists can edit their profile through the Edit My Profile page. For any privacy requests, contact us through the Contact Support page and we'll respond within 30 days.
Security
We take reasonable measures to protect your data, including encryption in transit and at rest, access controls, and regular security reviews. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Changes to this policy
We may update this policy from time to time. We'll notify you of significant changes by email or through the platform. Continued use of Atelier after changes constitutes acceptance of the updated policy.
Questions about your privacy? Visit our Contact Support page and we'll be happy to help.