Our standards

Safety & community guidelines

Atelier is built on trust. These guidelines keep every appointment safe, respectful, and enjoyable for clients and artists alike.

Health & hygiene

·Artists must maintain a clean, sanitized workspace and sterilize all tools between clients.
·Single-use items (files, buffers, applicators) must be discarded after each appointment.
·Artists should wash hands before and after every service and wear gloves where appropriate.
·Stay home if you're feeling unwell — clients and artists alike can reschedule at no penalty.

Safety & verification

·Every artist is identity-verified, license-checked, and background-checked before listing.
·Meet at the artist's listed studio or salon address — never arrange off-platform meetings.
·Keep all communication and payments within Atelier so we can help if something goes wrong.
·Report any unsafe or inappropriate behavior through the Contact Support page immediately.

Community standards

·Treat every person with respect — harassment, discrimination, or abuse is not tolerated.
·Be punctual. Artists should be ready at the booked time; clients should arrive promptly.
·Honest reviews help everyone. Leave feedback based on your real experience.
·No-shows and last-minute cancellations harm artists' livelihoods — communicate early.

Booking etiquette

·Read the artist's profile and service menu before booking to ensure the right fit.
·Share any allergies, sensitivities, or specific requests in the booking notes.
·Payments are handled securely through Stripe at the time of booking — never pay in person.
·If your plans change, contact your artist through your booking details as soon as possible.

Concerns about a booking or an artist? Visit our Contact Support page and our team will help right away.