Legal
Terms of service
Last updated: September 2026
Acceptance of terms
By using Atelier, you agree to these Terms of Service whether you are a client booking an appointment or an artist offering services. If you do not agree, please do not use the platform. These terms apply to all visits, bookings, and interactions made through Atelier.
Platform role
Atelier is a booking platform that connects clients with independent beauty professionals. We facilitate discovery, booking, scheduling, and payment. Atelier is not an employer, agent, or party to the service agreement between a client and an artist. Each artist is an independent business owner solely responsible for their services.
For clients
Clients must provide accurate contact information at booking and pay through Stripe at the time of booking. Clients are responsible for arriving on time and communicating any changes through the platform. Cancellations and refunds are subject to the artist's stated policy. Atelier does not guarantee the outcome of any service and is not liable for the conduct of any artist.
For artists
Artists must be at least 18 years old, hold any required professional licenses, and pass our vetting process before listing. Artists are responsible for delivering the services they offer, maintaining a safe and hygienic workspace, and complying with all applicable laws. Atelier retains a flat $5 fee on each completed booking in exchange for platform access and tools.
Payments & commission
All payments are processed securely through Stripe. The client's card is charged upon booking confirmation. Atelier retains a flat $5 platform fee per booking; the artist receives the remainder. Payouts are tracked through the Earnings Dashboard and settled on a regular schedule. Disputes are handled through Stripe and Atelier support.
Cancellations & rescheduling
Clients may cancel or reschedule by contacting the artist directly through their booking details. Refund eligibility — including the free-cancellation cutoff, the late-cancellation fee percentage, and the no-show fee percentage — depends on the policy the artist has configured in their Professional Settings. Artists may write their own cancellation and rescheduling policy wording within their profile, but that written text is informational only. To be enforced automatically at checkout, cancellation, and no-show, the artist MUST set the cutoff hours, late-cancel fee %, and no-show fee % in Professional Settings. If an artist has not configured these values, the platform default policy (24-hour cutoff, 50% late-cancel fee, 100% no-show fee) applies. Atelier may mediate disputes but does not issue refunds directly — all refunds originate from the artist via Stripe.
Double-bookings & the 3-strike rule
Artists are responsible for keeping their availability accurate so that each time slot is only booked once. If two clients pay for the same date and time, the later booking is automatically refunded in full and cancelled, and the artist's account is assessed one strike. Accumulating three (3) such double-booking strikes will result in automatic suspension of the artist's profile and the ability to accept new bookings. Strikes are only counted against paid, confirmed double-bookings — unpaid or incomplete requests do not count. Suspended artists may contact Atelier support to request reinstatement once their availability has been corrected.
Conduct & safety
All users must treat each other with respect. Harassment, discrimination, fraud, or unsafe behavior is prohibited and may result in immediate removal from the platform. Clients and artists should review our Safety Guidelines and report any concerns through the Contact Support page.
Profiles & content
Artists are responsible for the accuracy of their profile, photos, and service listings. Atelier reserves the right to remove content that is misleading, inappropriate, or violates these terms. Clients may leave honest reviews based on real experiences; fraudulent or retaliatory reviews may be removed.
Limitation of liability
Atelier acts solely as an intermediary. We are not responsible for the quality, safety, or legality of services provided by artists, nor for the conduct of clients. To the fullest extent permitted by law, Atelier's liability is limited to the platform commission retained on the booking in question.
Account termination
Atelier may suspend or terminate access at any time for violations of these terms. Artists may remove their profile through the Contact Support page. Clients may request deletion of their data at any time. Outstanding bookings and payments will be resolved prior to termination.
Changes to these terms
We may update these Terms of Service from time to time. Material changes will be communicated through the platform or by email. Continued use of Atelier after changes constitutes acceptance of the updated terms.
Questions about these terms? Visit our Contact Support page and we'll be happy to help.